About Us Gold Standards
In 2008 we set out to create a company that would provide enduring value for all stakeholders, including our valued customers, employees, partners, suppliers, and the industry at large. Our Gold Standards are the foundation of Trade Show Internet. They encompass the values and philosophy by which we operate and enable us to maintain the highest professional standards in the industry.
Customers are the most valuable resource of our company. We exist because our customers give us the privilege to serve their Internet connectivity needs.
We stand beside our customers morning, noon and night until their problems are solved. We will attend to our customers even if their problems were not caused by our services.
We deliver uncompromising value, service, and technology expertise while maintaining a highly ethical, professional, and friendly demeanor.
We exceed client expectations at every opportunity.
We consistently ship accurately and deliver on-time and on-budget.
We create value by listening and understanding customer needs, solving their problems, and reducing friction.
We have transparent, open conversations with our clients enabling them to make well informed independent decisions.
We always say what we do and do what we say.
We are an enabling force for our customers’ success.
We take personal responsibility and ownership of problems when they arise.
We are in the business of servicing client needs. We will remain flexible and open-minded to finding solutions which help our clients accomplish their goals – no matter how unusual or unique.
We build trust by always making recommendations that are in the best interest of the client – even if that means recommending a competitor. By doing so, our clients will come to view us as an indispensable partner in their success.
We take a long-term approach to creating client relationships. Each client relationship begins with a single interaction and extends for hundreds of interactions over many years. Each client interaction with our company is an opportunity to demonstrate our core values and re-earn their loyalty.
Motto: We understand that technology is not the end goal, but rather the means through which our clients communicate their message to their audience.
Three Steps of Service
Establish personal rapport and create an attentive relationship.
Develop a deep understanding of the client’s business needs and goals.
Show respect and gratitude to the client before, during, and after their event.
Service Values:I Am Proud To Be Trade Show Internet
I am empowered to solve the customer’s problem the first time. I own and immediately resolve client problems.
I treat all customers professionally, even the difficult ones.
I undertake actions that are scalable and repeatable. I can take pride in all of my actions, even if they were broadcast to the public.
When an ethics issue arises, I take the high road. I immediately disclose conflicts of interest when they become known.
I seek out new information and make education a lifelong pursuit. I am a subject matter expert in event technology.
I practice candor and honesty, even when it isn’t in the company’s short term best interest.
I never blame a customer. I exude humility and exercise patience and understanding in all situations.
Provide freedom, enlightenment, and knowledge
Be a source of empowerment
Provide a choice where none existed
The Employee Promise
At Trade Show Internet, our team members are the most important resource in our service commitment to our clients.
By applying the principles of trust, honesty, respect, integrity, and commitment, we nurture and maximize talent to the benefit of each individual and the company.
Trade Show Internet fosters a work environment where diversity is valued, quality of life is enhanced, individual goals are fulfilled, and the company’s long term value is strengthened.